Terms of Service, Privacy Policy, and Refund Policy

Neon Media, LLC
Last updated: December 7, 2025

Welcome to Neon Media, LLC ("Neon Media," "Company," "we," "us," or "our"). These Terms of Service, together with our Privacy Policy and Refund and Cancellation Policy (collectively, the "Terms"), govern your access to and use of:

Websites (the "Sites"):

  • https://neonmedia.co
  • https://cinelogpro.com
  • https://coreyallendop.com
  • https://snoozedock.com
  • https://driveindex.app

Apps (the "Apps"):

  • CineLog Pro
  • SnoozeDock
  • DriveIndex
  • WordCircuits
  • Deadwood Pines

and all related:

  • Production, consulting, and creative services (the "Production Services")
  • Equipment rental services (the "Rental Services")
  • Digital products, in app purchases, workshops, and any other offerings (collectively with the Sites and Apps, the "Services")

By accessing or using any of the Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

Neon Media, LLC is based in Rutherford County, Tennessee, USA.

1. Eligibility and Accounts

1.1 Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use our Services. By using the Services, you represent and warrant that you meet this requirement and that you have the legal capacity to enter into a binding contract.

1.2 Accounts and Registration

Certain features of the Services may require an account.

You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your information
  • Keep your login credentials secure
  • Notify us immediately of any unauthorized use of your account

You are responsible for all activity that occurs under your account.

2. Scope of Services

2.1 Production Services

Our Production Services may include, but are not limited to:

  • Film and video production
  • Editing and post production
  • Creative consulting and strategy
  • On set crew and related professional services

Specific details, deliverables, and pricing for Production Services will be set out in written proposals, statements of work, estimates, or contracts between you and us. Those documents are incorporated into these Terms by reference.

2.2 Mobile and Desktop Apps

Our Apps currently include:

  • CineLog Pro
  • SnoozeDock
  • DriveIndex
  • WordCircuits
  • Deadwood Pines

Use of the Apps is subject to:

  • These Terms
  • Any end user license agreement or terms presented in the App
  • The terms and policies of the app store or distribution platform where you obtained the App

Distribution and purchases:

  • Desktop apps are distributed through Paddle, which may act as merchant of record for purchases.
  • Mobile apps are distributed through device app stores such as the Apple App Store and Google Play Store.
  • In app purchases for mobile apps are handled by RevenueCat, which helps manage subscription status and entitlements.

Where there is a conflict between these Terms and applicable app store or Paddle terms, the platform terms may control to the extent required.

2.3 Rental Services

Our Rental Services may include the rental of cameras, lenses, lighting, grip gear, audio equipment, computers, and related accessories (collectively, "Equipment").

Rental terms such as rates, deposits, pickup and return times, insurance requirements, damage fees, and late fees may be set out in a separate rental agreement or order form. Those terms are incorporated into these Terms by reference.

2.4 Other Services and Digital Products

We may also offer:

  • Educational materials, guides, and online resources
  • Templates, presets, and other digital downloads
  • Courses, workshops, and live or virtual events

Additional terms provided at the time of purchase or registration apply in addition to these Terms.

3. Orders, Payments, and Pricing

3.1 Orders

By placing an order or subscribing to any Service, you represent and warrant that:

  • All information you provide is accurate and complete
  • You are authorized to use the payment method provided
  • You intend to pay all applicable charges

We may accept, reject, or limit orders at our sole discretion.

3.2 Pricing and Taxes

All prices are listed in United States dollars (USD) unless otherwise stated. We may change prices at any time, but changes do not affect orders already accepted, except in the case of obvious errors.

You are responsible for any applicable sales, use, value added, or other taxes, duties, or fees imposed by your jurisdiction, unless we explicitly state otherwise.

3.3 Payment Processing and Platforms

We may use third party platforms and processors to handle purchases and subscriptions, including:

  • Paddle for desktop app purchases and licenses
  • App stores such as the Apple App Store and Google Play Store
  • RevenueCat for mobile in app purchase and subscription management
  • Other payment processors or merchant services as needed

By making a purchase, you agree to be bound by the terms and privacy policies of the applicable platform. We do not store full payment card numbers on our servers.

4. Subscriptions and Recurring Billing

Some Services may be offered as subscriptions.

  • You will be billed in advance on a recurring basis, for example monthly or annually, as specified at the time of purchase.
  • Subscriptions may auto renew until you cancel.
  • You authorize recurring charges to your payment method for each renewal term unless and until you cancel.

You can manage or cancel subscriptions through the same platform where you purchased them, such as an app store, Paddle account portal, or in app settings. Cancellation usually takes effect at the end of the current billing period.

5. User Conduct

You agree not to:

  • Use the Services for any unlawful or unauthorized purpose
  • Infringe or violate the intellectual property, privacy, or other rights of any person
  • Upload, share, or transmit viruses, malware, or harmful code
  • Attempt to gain unauthorized access to our systems, networks, or other user accounts
  • Interfere with or circumvent security or access control features
  • Use the Services to harass, abuse, threaten, or harm others

We may suspend or terminate your access to the Services for any violation of these Terms.

6. Intellectual Property

6.1 Our Content

All content and materials provided through the Services, including text, graphics, logos, icons, images, audio, video, software, and other materials (collectively, the "Company Content") are owned by or licensed to Neon Media and are protected by intellectual property laws.

Subject to these Terms, we grant you a limited, non exclusive, non transferable, revocable license to access and use the Services for your personal or internal business use.

You may not:

  • Copy, modify, distribute, sell, sublicense, or lease any part of the Company Content, except as explicitly allowed in writing
  • Reverse engineer, decompile, or attempt to extract source code from any software, except where permitted by law

6.2 Client Project Deliverables

For Production Services, ownership of final deliverables and usage rights will be defined in the applicable proposal, contract, or statement of work. Unless otherwise agreed in writing, Neon Media retains all rights, title, and interest in:

  • Raw footage
  • Project files
  • Working files and materials, including design files, project assets, and intermediate renders

Clients are usually granted a license to use final deliverables as specified in the contract.

6.3 User Generated Content

You may submit or upload content through the Services, such as:

  • Text, notes, and project data
  • Scripts and creative materials
  • Images, photos, and other media

("User Content").

You retain ownership of your User Content. By submitting User Content, you grant Neon Media a worldwide, non exclusive, royalty free license to use, reproduce, adapt, modify, publish, translate, distribute, and display your User Content as reasonably necessary to operate, maintain, and improve the Services.

You represent and warrant that:

  • You have the rights and permissions to submit the User Content
  • Your User Content does not violate any law or third party rights

7. Equipment Rental Terms (Summary)

The following general terms apply to Rental Services and may be supplemented or replaced by a separate rental agreement:

7.1 Payment Timing

  • Unless otherwise agreed in writing, full payment for rentals is due at the time of pickup.
  • Customers who are pre approved for terms may be invoiced on a NET 15 basis. NET 15 terms must be authorized before the rental period begins.

7.2 Condition of Equipment

You agree to inspect Equipment upon pickup or delivery and notify us of any issues before use.

7.3 Responsibility and Risk

From the time Equipment is in your possession until it is returned and checked in by us, you are responsible for:

  • Loss, theft, or disappearance of Equipment
  • Damage from any cause, including misuse, negligence, or accidents

7.4 Insurance and Deposits

We may require proof of insurance, credit card authorization, or a security deposit. You agree to comply with any such requirements.

7.5 Proper Use

You agree to:

  • Use Equipment only in a careful and proper manner
  • Follow all manufacturer instructions and safety guidelines
  • Not modify, open, or repair Equipment without our written consent

7.6 Return of Equipment

Equipment must be returned on time, in the same condition, normal wear and tear excepted. Late returns may incur additional rental fees and late charges outlined in your rental agreement.

7.7 Damage or Loss Fees

You agree to pay costs for repair or replacement of damaged, lost, or stolen Equipment, including associated costs such as shipping, diagnostics, and any lost rental income if specified in your rental agreement.

7.8 Rental Cancellations

Unless otherwise stated in your rental agreement:

  • Cancellations made at least 72 hours before the scheduled pickup time are eligible for a full refund of rental fees, minus any special order costs or non refundable third party fees.
  • Cancellations made less than 72 hours but at least 24 hours before the scheduled pickup time are still eligible for a full refund of rental fees, minus any special order costs or non refundable fees.
  • Cancellations made within 24 hours of the scheduled pickup time are subject to a cancellation fee equal to ten percent (10 percent) of the rental total, plus any special order costs or non refundable fees.

8. Third Party Services and Links

The Services may include links to or integrations with third party websites, platforms, or services, including but not limited to:

  • Google Analytics
  • Firebase
  • TelemetryDeck
  • Paddle
  • RevenueCat
  • App stores and distribution platforms

We do not control these third parties and are not responsible for their content, policies, or practices. Your use of third party services is at your own risk and may be governed by separate terms and privacy policies.

9. Disclaimers

To the fullest extent permitted by law:

  • The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied.
  • We do not warrant that the Services will be uninterrupted, timely, secure, or error free, or that any defects will be corrected.
  • We do not guarantee any particular outcome, revenue, or result from the use of the Services.

If you are dissatisfied with the Services, your sole remedy is to stop using them, subject to any applicable refund rights described in our Refund and Cancellation Policy.

10. Limitation of Liability

To the fullest extent permitted by law, in no event will Neon Media, LLC or its owners, members, managers, employees, contractors, or affiliates be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Any loss of profits, revenue, data, goodwill, or other intangible losses

arising out of or related to your use of, or inability to use, the Services, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising out of or relating to the Services will be limited to the amount you paid to us for the specific Service that gave rise to the claim in the twelve (12) months preceding the event.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Neon Media, LLC and its officers, directors, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney fees, arising out of or related to:

  • Your use or misuse of the Services
  • Your violation of these Terms
  • Your violation of any rights of another person or entity
  • Your User Content

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Services will be resolved:

  1. First, through good faith negotiations between the parties.
  2. If unresolved, through mediation or arbitration if both parties agree in writing.
  3. Otherwise, through the state or federal courts located in Rutherford County, Tennessee. You consent to the exclusive jurisdiction and venue of those courts.

Privacy Policy

This Privacy Policy explains how Neon Media, LLC collects, uses, and shares information when you use our Sites, Apps, and Services.

By using the Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect information you provide, such as:

  • Name, email address, phone number, and mailing address
  • Account credentials such as usernames and passwords
  • Project information such as scripts, briefs, notes, and creative assets
  • Rental details, insurance information, and identification provided for rentals
  • Payment related information handled through third party platforms
  • Communications you send us, including emails, support requests, and feedback

1.2 Information Collected Automatically

When you visit our Sites or use our Apps, we may automatically collect:

  • Device information such as device type, operating system, and browser type
  • Log data such as IP address, pages viewed, time and date of visit, and referring URL
  • Usage data such as features used, screens viewed, time in app, and in app events
  • Approximate location based on IP address or device settings where permitted

We use cookies, web beacons, and similar technologies on our Sites to help collect some of this data.

1.3 Analytics and Usage Tracking

We use different analytics tools across our Services:

  • All websites listed above use Google Analytics to track website usage, traffic, and user behavior. Google Analytics may set cookies and collect information such as IP address, device details, and usage data.
  • The CineLog Pro app uses Firebase Analytics to track app usage and in app events. In some cases, usage data may be connected to user accounts or device identifiers so we can understand how features are used and improve user experience.
  • The SnoozeDock and DriveIndex apps use TelemetryDeck to track anonymous usage statistics. TelemetryDeck is designed to process anonymized or pseudonymous data so that app usage can be measured without directly identifying individual users.

We use analytics data to understand how our Services are used, to improve functionality and performance, and to guide product decisions.

1.4 Information From Third Parties

We may receive information about you from:

  • Payment platforms and merchants, such as Paddle and app stores, related to purchases, billing, and subscription status
  • RevenueCat, regarding mobile in app purchase and subscription entitlements
  • App stores and distribution platforms such as the Apple App Store and Google Play Store
  • Analytics providers such as Google Analytics, Firebase, and TelemetryDeck
  • Social media platforms, if you interact with our social accounts or content

The information we receive depends on the third party's practices and your settings with those services.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Providing, operating, and maintaining the Sites, Apps, and Services
  • Creating and managing user accounts
  • Processing purchases, subscriptions, rentals, and invoices
  • Delivering project deliverables and managing Production Services
  • Managing Equipment reservations, checkouts, returns, and damage claims
  • Providing customer support and responding to inquiries
  • Analyzing usage and performance to improve and develop the Services
  • Sending service related communications such as confirmations, notices, and updates
  • Sending marketing or promotional communications where permitted by law and your preferences
  • Detecting, preventing, and responding to fraud, security incidents, and abuse
  • Complying with legal obligations and enforcing our rights

We may anonymize or aggregate information so it no longer identifies you and use that data for research, analytics, and business purposes.

3. Legal Bases for Processing (If Applicable)

If you are in the European Economic Area, the United Kingdom, or other regions with similar data protection laws, we process personal data on the following legal bases:

  • Performance of a contract with you
  • Our legitimate interests in operating, improving, and protecting the Services
  • Compliance with legal obligations
  • Your consent, where required, for example for certain marketing communications or cookies

4. How We Share Information

We may share your information with:

4.1 Service Providers

Third party vendors who help us provide and support the Services, including:

  • Hosting and cloud infrastructure providers
  • Analytics providers such as Google Analytics, Firebase, and TelemetryDeck
  • Payment and merchant services such as Paddle and app stores
  • Subscription and in app purchase management providers such as RevenueCat
  • Email, messaging, and customer support tools

4.2 Business Partners and Collaborators

When we collaborate on a project, event, or co branded offering, we may share limited information as needed to deliver that service.

4.3 Compliance, Safety, and Protection

We may disclose information when we believe disclosure is necessary to:

  • Comply with applicable law, regulation, or legal process
  • Respond to valid governmental or regulatory requests
  • Protect the rights, property, or safety of Neon Media, our users, or others

4.4 Business Transfers

In connection with a merger, acquisition, sale of assets, financing, or similar transaction, your information may be transferred as part of the business assets. We will take reasonable steps to ensure that any successor entity honors this Privacy Policy.

We do not sell your personal information in the common sense meaning of "sell." If applicable law defines "sale" differently, we will comply with any legal requirements and related consumer rights.

5. Cookies and Tracking Technologies

On our Sites, we use cookies and similar technologies to:

  • Remember your preferences and settings
  • Understand how visitors use our Sites
  • Improve performance and user experience
  • Support analytics and, where applicable, marketing

You can adjust your browser settings to refuse cookies or to alert you when cookies are being set. If you disable cookies, some features of the Sites may not function properly.

6. Data Retention

We retain personal information for as long as necessary to:

  • Provide the Services and fulfill the purposes described in this Policy
  • Comply with legal, accounting, and reporting obligations
  • Resolve disputes and enforce our agreements

When information is no longer needed, we will delete it or anonymize it, subject to any legal requirements to retain certain records.

7. Data Security

We use reasonable physical, technical, and administrative safeguards to protect your information. However, no method of transmission over the internet or method of electronic storage is entirely secure. We cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your information, subject to legal limits
  • The right to object to or restrict certain processing
  • The right to withdraw consent where processing is based on consent
  • The right to opt out of certain marketing communications

To exercise these rights, contact us at hello@neonmedia.co. We may need to verify your identity before completing your request.

You can also:

  • Adjust browser settings to manage cookies
  • Adjust analytics and tracking preferences where we provide controls
  • Change notification or marketing preferences by using unsubscribe links in emails

9. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your own, including the United States. These countries may have different data protection laws than your country of residence.

Where required by law, we will implement appropriate safeguards to protect your information when it is transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Services after any changes means you accept the updated Policy.

Refund and Cancellation Policy

This Refund and Cancellation Policy applies to purchases made directly from Neon Media, LLC through our Sites, Apps, or invoices. Purchases made through third party platforms such as app stores may be governed by that platform's own refund policies.

1. Production Services

1.1 Payment Schedule

Unless otherwise agreed in writing:

  • A non refundable deposit of twenty five percent (25 percent) of the total project cost is due at the time of booking. This reserves your dates and allows pre production work to begin.
  • A second non refundable payment of twenty five percent (25 percent) of the total project cost is due on the first day of production.
  • The remaining fifty percent (50 percent) of the total project cost is due prior to delivery of final project deliverables. Final deliverables may be withheld until the outstanding balance is paid in full.

These percentages and timing may be modified in your proposal or contract. If there is a conflict, your written agreement will control.

1.2 Cancellations and Rescheduling

Because our schedule, crew, and other resources are reserved in advance:

  • The initial twenty five percent (25 percent) booking payment and the twenty five percent (25 percent) first day of production payment are non refundable once paid, except as required by law or as expressly stated in your written agreement.
  • If you cancel the project after booking but before production, you remain responsible for any non refundable payments that have already been invoiced and any pre production costs actually incurred.
  • If you cancel after production has begun, you may remain responsible for all non refundable payments plus any additional costs already incurred, such as third party rentals, travel, and post production work.
  • Rescheduling is subject to our availability and may result in additional costs such as rescheduling fees, new rental fees, or non refundable third party charges.

Specific cancellation and rescheduling terms will be set out in your proposal or contract. If there is a conflict, your written agreement will control.

1.3 Delivery and Revisions

  • Deliverables and included revision rounds will be specified in your contract.
  • Additional revisions, change requests, or scope changes outside the agreed scope may incur extra charges.
  • Once final deliverables are approved and delivered, fees paid are generally non refundable.

2. Equipment Rental

2.1 Rental Charges and Payment Timing

  • Rental fees are due as specified in your rental agreement or invoice.
  • Unless otherwise agreed, full payment is due at the time of pickup.
  • Customers who are pre approved for NET 15 terms will be invoiced and payment will be due within fifteen (15) days of the invoice date. NET 15 terms must be granted prior to the start of the rental period.

2.2 Rental Cancellations

Unless otherwise specified in your rental agreement:

  • Cancellations made at least 72 hours before the scheduled rental pickup time are eligible for a full refund of rental fees, minus any special order costs or non refundable third party fees.
  • Cancellations made less than 72 hours but at least 24 hours before the scheduled rental pickup time are still eligible for a full refund of rental fees, minus any special order costs or non refundable fees.
  • Cancellations made within 24 hours of the scheduled rental pickup time are subject to a cancellation fee equal to ten percent (10 percent) of the rental total, plus any special order costs or non refundable fees.

Special order costs may include items or services ordered specifically for your rental that cannot be cancelled or refunded.

2.3 Early Returns

Early return of Equipment does not guarantee a refund or credit for unused days unless explicitly stated in your rental agreement.

2.4 Damage, Loss, or Theft

Charges related to damage, loss, or theft of Equipment are not refundable.

3. Apps and Digital Products

3.1 App Store Purchases

If you purchased CineLog Pro, SnoozeDock, DriveIndex, WordCircuits, Deadwood Pines, or any related in app purchase through an app store such as the Apple App Store or Google Play Store, refunds are handled under that platform's policies. Please contact the app store directly regarding refund requests.

3.2 Direct Digital Purchases and Paddle Purchases

For desktop app licenses and other digital products purchased through our Sites or through Paddle, we offer a 30 day return window.

  • You may request a refund within thirty (30) days of the original purchase date for direct digital purchases, subject to the conditions below.
  • To be eligible, you must contact us within thirty (30) days of purchase and provide your order or invoice number so we can locate your transaction.
  • For software licenses, you may be asked to uninstall the product, discontinue use, and confirm that you will not continue using any license keys or access codes provided.

We reserve the right to deny a refund if:

  • There is evidence of abuse of the refund policy, or
  • The product has been used in clear violation of applicable terms or licensing conditions.

After the 30 day window has passed, all sales are considered final, except where required by law.

4. Courses, Workshops, and Events

Unless otherwise specified at the time of purchase:

  • Registration fees for courses, workshops, or live events may be refundable up to a certain time before the event start date. Any such window and associated fees will be stated on the event registration page or in your confirmation.
  • Cancellations within the stated window prior to the event, or failure to attend, are generally not eligible for refunds.

If we reschedule or cancel an event that you have paid to attend, we will offer either:

  • A full refund of the registration fee, or
  • Transfer of your registration to a new date or comparable event, where feasible

We are not responsible for additional costs such as travel or lodging.

5. How to Request a Refund

To request a refund related to purchases made directly from Neon Media (not through an app store), please:

  1. Email us at hello@neonmedia.co with:
    • Your full name
    • Order or invoice number
    • Date of purchase or service
    • Product or service description
    • Reason for your request
  2. We will review your request and respond within approximately ten (10) business days.

Approval or denial of refunds is at our discretion, subject to applicable law and any written agreements.

6. Changes to This Refund and Cancellation Policy

We may update this Refund and Cancellation Policy from time to time. When we do, we will revise the "Last updated" date at the top. Your continued use of the Services after changes means you accept the updated Policy.

Contact Us

If you have questions about these Terms, our Privacy Policy, or our Refund and Cancellation Policy, please contact:

Neon Media, LLC
Rutherford County, Tennessee, USA
Email: hello@neonmedia.co